FAQs

Our standard ingredients include: plain flour, salt, baking powder, butter, sugar, vanilla essence, eggs, pure icing sugar, water, egg white powder, and royal icing. For our vegan cookies, we use vegan butter, sugar, unsweetened almond milk, cornstarch, vanilla extract, almond extract, all-purpose flour, baking powder, and salt. Gluten-free cookies are made with gluten-free flour. Fondant cookies contain fondant as a key ingredient. Some of our flavored cookies, like the double choc chunky cookies, may include additional ingredients. For more detailed information on the ingredients used in specific products, please visit the product page and check the 'Description' tab, where the ingredients for each product or flavor are listed.

Unfortunately, we don't offer custom boxes or flavor swaps at the moment. Each box is thoughtfully curated to provide the perfect tasting experience, and we currently offer only the flavors listed on the product page.

We bake all our delicious cookies in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts hang out together. While we try our hardest to keep things separate, we can’t promise there won’t be a little mix-up. If your nut allergy is serious business, we highly recommend having a chat with your doctor before indulging in our sweet treats!

About two weeks—because they're made with love and zero preservatives! If you think it’ll take you longer than that to devour them (no judgment), pop them in the freezer when they arrive. That way, they'll stay delicious for up to a month! 🥶🍪

Store them at room temperature in a cool, dark spot. Check the package for the best before date and find the cookie care tips inside the box to keep them in top shape! Our cookies adore their heat-sealed bags and will stay fresh and fabulous for up to 12 weeks inside them! Once you crack them open, though, they’re best enjoyed within 24–72 hours for maximum yumminess.

If your order is delayed but still within the estimated delivery window shown at checkout, please allow additional time for the carrier to deliver it. However, if your order has not arrived by the expected delivery date, please reach out to us at orders@crumbaroo.com and our team will assist you promptly.

If your order hasn’t been shipped yet, just send an email with your order number to orders@crumbaroo.com , and we'll process your cancellation request right away.

If your order hasn't been shipped yet, simply send us the new address at orders@crumbaroo.com, and we’ll make the necessary change for you.

Since we focus on providing the highest quality, fresh products, we are unable to accept returns, exchanges, or offer refunds due to the perishable nature of our items. However, if there are any issues with your order—such as damage or errors—we are happy to help resolve it. Please contact us at orders@crumbaroo.com for assistance with any concerns.